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jmn777
7 Posts |
 Posted - 10/31/2021 : 13:49:36
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I setup a user and have the counter id in. I see packets going out to the gmc IP (not analyzed them yet). If I run the "Test connection" it just sits there for awhile and then disappears. No message about failing etc. To date I still see nothing on the map nor when I look at data in Manage Devices.
What am I doing wrong?
TIA |
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| Reply #1
EmfDev
2323 Posts |
Posted - 11/01/2021 : 11:46:40
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| Hi jmn777, you also need to put in the User ID. Check website and url to be www.gmcmap.com and log2.asp. |
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| Reply #2
jmn777
7 Posts |
Posted - 11/02/2021 : 05:31:55
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quote:
Originally posted by EmfDev
Hi jmn777, you also need to put in the User ID. Check website and url to be www.gmcmap.com and log2.asp.
I have all of this. I used the "Account ID" for the user ID. The other attributes were defaults. |
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| Reply #3
EmfDev
2323 Posts |
Posted - 11/02/2021 : 10:15:25
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| are you able to connect to wifi? |
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| Reply #4
jmn777
7 Posts |
Posted - 11/02/2021 : 15:01:48
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| Yes wifi connects. I can even see packets going out on the firewall when I do a "test connection" but that just sits there then disppears with no message back. |
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| Reply #5
EmfDev
2323 Posts |
Posted - 11/03/2021 : 09:37:05
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| can you try a hotspot wifi with your phone to test if it is a router issue? |
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| Reply #6
jmn777
7 Posts |
Posted - 11/03/2021 : 13:09:58
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| Same outcome. Shows connected but Test Connection just disappears with no message and no data showing up in map or profile. |
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| Reply #7
EmfDev
2323 Posts |
Posted - 11/03/2021 : 17:10:09
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| can you do a factory reset and try it again? |
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| Reply #8
jmn777
7 Posts |
Posted - 11/04/2021 : 13:02:30
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Actually tried that, forgot to mention, earlier in my testing and it had no impact.
I cant help but think its something server side.
I also have yet to capture the packets and try to see whats inside them. |
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| Reply #9
EmfDev
2323 Posts |
Posted - 11/05/2021 : 12:15:31
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| I will let our devs know and check our server. |
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| Reply #10
jmn777
7 Posts |
Posted - 11/06/2021 : 08:41:22
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It is attempting to connect to:
184.168.224.226:80
Which appears to be correct based on several non-caching external dns resolvers for gmcmap.com.
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| Reply #11
jmn777
7 Posts |
Posted - 11/06/2021 : 09:12:38
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Ok I am an idiot. When looking at managed devices I thought it had already created a counter ID for me when I first registered hence was using "404" for the counter ID. I just added a device and selected the map area again and presto. Now Test Connection comes back with "SUCCESSFUL".
Sorry for the noise. |
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| Reply #12
EmfDev
2323 Posts |
Posted - 11/08/2021 : 10:38:17
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| Great! Glad you figured it out :D |
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Connection looks good no data on gmc map.
