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 Topic  |
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mnrad
USA
12 Posts |
 Posted - 06/25/2019 : 16:48:38
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Hi All,
The average Counts per minute at my station started going haywire sometime yesterday - was at 17.21 then skyrocketed without a spike in actual CPM data. Now its moving around between 2 and thousands of CPM. Any idea what is going on? |
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| Reply #1
EmfDev
2250 Posts |
Posted - 06/26/2019 : 09:24:33
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| Hi mnrad, what software are you using on which GMC model? |
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| Reply #2
mnrad
USA
12 Posts |
Posted - 06/26/2019 : 12:57:52
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GMC-320 Plus
Just direct to the server over WiFi
quote:
Originally posted by EmfDev
Hi mnrad, what software are you using on which GMC model?
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| Reply #3
EmfDev
2250 Posts |
Posted - 06/26/2019 : 13:21:58
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| Have you checked your ACPM in text mode? is it also high? And what's your max CPM? |
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| Reply #4
mnrad
USA
12 Posts |
Posted - 06/26/2019 : 14:08:34
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| Yes, it is also high. Checked in text and csv. Max is ~650CPM. But I have not had any spikes in actual CPM values and the ACPM values make no sense. |
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| Reply #5
EmfDev
2250 Posts |
Posted - 06/26/2019 : 14:44:32
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Looks like its a bug. There's a bug where every 45 days the CPM spiked.
Can you check if elapsed day is ~45. |
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| Reply #6
mnrad
USA
12 Posts |
Posted - 06/26/2019 : 15:41:21
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| Yes, it is ~ day 45 since I've started submitting data. Hopefully the ACPM values will normalize soon - its still up at ~500CPM average while my data is showing 10-30CPM. |
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| Reply #7
EmfDev
2250 Posts |
Posted - 06/26/2019 : 16:10:09
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Yeah looks like there's still a but that isn't fixed. It has been reported before but it's hard to produce because it happens every 45 days that the ACPM just spikes.
There's no way to fix the ACPM unless you restart the unit. |
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| Reply #8
MeasureMan
Germany
4 Posts |
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| Reply #9
EmfDev
2250 Posts |
Posted - 09/03/2019 : 09:56:40
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| Looks like the problem is in the number of total minutes. 60*24*45 = ~65k. The GMC300/320 units are only 16 bits an can't handle those number I think so it's going to roll back to 0. We will check the code. |
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| Reply #10
EmfDev
2250 Posts |
Posted - 09/09/2019 : 14:07:14
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Hello, a new firmware has been released for a fix on this issue. If there's still a problem after 45 days please let me know.
Also, please email me with your serial number for a firmware upgrade. Thanks. |
Edited by - EmfDev on 09/09/2019 14:07:30 |
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| Reply #11
JJT
1 Posts |
Posted - 10/09/2019 : 10:02:26
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I do believe that I need a firmware upgrade for my GMC-320+ Rev. 4.2 serial #XXXXXXXXXIs that something you can email me?
quote:
Originally posted by EmfDev
Hello, a new firmware has been released for a fix on this issue. If there's still a problem after 45 days please let me know.
Also, please email me with your serial number for a firmware upgrade. Thanks.
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| Reply #12
EmfDev
2250 Posts |
Posted - 10/09/2019 : 11:53:07
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| Hi JJT. I sent you an email. |
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| Reply #13
mnrad
USA
12 Posts |
Posted - 11/01/2019 : 11:26:27
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quote:
Originally posted by EmfDev
Hi JJT. I sent you an email.
Hello emfdev, I also need a firmware upgrade. My serial number is ****
Thanks,
MNRAD |
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| Reply #14
EmfDev
2250 Posts |
Posted - 11/01/2019 : 12:43:38
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| mnrad, I send you an email. |
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| Reply #15
tarrant1969
6 Posts |
Posted - 12/07/2019 : 17:29:28
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| Im Having the same problem with my 320V5 can i get the update as well? |
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| Reply #16
imbroglio
6 Posts |
Posted - 01/23/2020 : 14:23:53
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| I have a GMC-320+ V5 that has this 45 day bug. Can I also get a firmware update? |
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| Reply #17
EmfDev
2250 Posts |
Posted - 01/23/2020 : 15:22:16
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| Hi imbroglio, you can reply to my email. |
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| Reply #18
imbroglio
6 Posts |
Posted - 01/31/2020 : 20:55:26
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quote:
Originally posted by EmfDev
Hi imbroglio, you can reply to my email.
I have sent you 2 emails with my serial number, one on the 24th and another yesterday, but still no updated firmware. |
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| Reply #19
EmfDev
2250 Posts |
Posted - 02/03/2020 : 10:50:31
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| Sorry just replied your emails. |
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Topic |
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ACPM going haywire
