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 2.GQ Geiger Muller Counter
 GMC-320 Stopped Powering On
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dlp003

USA
1 Posts

Posted - 11/09/2017 :  08:45:31  Show Profile  Reply with Quote
Unit does not work. Battery replaced.

David Porter
President
Reply #1

ZLM

1140 Posts

Posted - 11/15/2017 :  15:21:04  Show Profile  Reply with Quote
Use USB cable to power. If this way work, then the problem is battery contacting.
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Reply #2

psoubourou

France
1 Posts

Posted - 01/19/2018 :  03:05:23  Show Profile  Reply with Quote
Hi,
I have an issue this morning : I start the GMC-320 as usual, get the invite screen backlit :
GMC-320

(+V4)

But the device never actually starts past the invite. I see it flicker after 3s and then the invite screen appears again, and it does this indefinitely. I never get the menus. But I hear the clicks of the GM counting.
I've tried disconnecting reconnecting the device's battery, plugging unplugging the cord, but the problem remains.
Thanks for your help.

Pierre Soubourou
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Reply #3

EmfDev

103 Posts

Posted - 01/19/2018 :  13:05:45  Show Profile  Reply with Quote
Hi psoubourou,

It seems like the configuration data is corrupted for some reason. Just keep it rebooting for at most a day and it will eventually fix itself. After working, you need to do a factory reset from the menu.

If still doesn't work after 24 hours of rebooting, then contact support so you can send it back for warranty.

Edited by - EmfDev on 01/19/2018 13:42:41
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