Delivery Information

Shipping & Handling: USA and Canada

Estimation Delivery Time Table Reference

in Business days

Shipping Service Option via USPS	Priority Mail/First Class Mail	Xpresspost EMS (on-time guaranty)
U.S.A. destinations	2 to 8	2 to 5
USA destinations	-	1 to 3

All products except (Xeltek SuperPRO programmers) are shipped from WA, USA via USPS/UPS.

All shippings via USPS include insurance.

The item will be shipped within one business day after receive the payment or check/echeck payment clear

We also ship via couriers like UPS, Fedex, DHL, Purolator per the request, please contact for price quote or advise us your own account# with the couriers.

Shipping & Handling: International (other than USA and Canada)

We ship internationally.

The item will be shipped within one business day after receive the payment or check/echeck payment clear.

USPS Shipping Services Reference Table

Shipping Service	Priority Mail/First Class Air Mail	Xpresspost EMS	International Air Parcel
with tracking	No	Yes	Yes
with insurance	Yes	Yes	Yes
Estimate deliver time	One to three weeks depends on destinations	3 to 8 business days	One to three weeks
On-time guaranty	No	Yes	No

Please note: Xpresspost service is not available to some countries, for those countries, the internation air parcel service will be used in stead. the postage is the same and it takes longer time than Xpresspost.

Please note: We are unable to ship the product to Asia except Japan. Other contries please contact us for more information.

We also ship via couriers like UPS, Fedex, DHL, Purolator per the request, please contact for price quote or advise us your own account# with the couriers.

The other shipment services without tracking via USPS include: Light Pack Air Mail; Regular Mail.

Item-Not-Received Order Policy

A. Shipment without tracking

We only accept request of refund/resend shipment after 45 days(before 90 days)for the shipment without tracking number. We will NOT accept searching/refund request if the non-trackable shipment not past 45 days(or past 90 days) after the package is shipped.

B. Shipment with tracking

We will accept request of searching/refund shipment after 30 days of the traceable shipment. We will not accept searching/refund request if the traceable shipment with "Delivered." status.

C. Refund / Resent Order Request form

In order to create a case, we need customer to provide following information via email to support@gqelectronicsllc.com:

    1. Order ID# or eBay item ID#:
    2. Name:
    3. Address:
    4. Requested refund with shipping cost:

5. Item not received. Today's date(DD-MM-YYYY):

D. Refund On Replacement Set Order

In case the replacement package lost, we only accept refund request after 45 days of the resent/replacement order shipment date.