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 2.GQ Geiger Muller Counter
 Solved - Real time clock on GMC-300E+ running fast
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caussade

5 Posts

Posted - 12/05/2022 :  11:52:00  Show Profile  Reply with Quote
A few days ago I received my GMC-300E+, which I was looking forward to own and I really like. However, after setting up the correct time and date, as per the instruction manual, I now find that the real time clock on the unit seems to be running fast, about 6x faster than normal. Does anyone have any idea why this is happening, and more importantly, how to fix it? Any help would be much appreciated.

I just put an unlisted video that illustrates the problem:
h**p://www.youtube.com/watch?v=3XtUDjlLJGY


Edited by - caussade on 12/28/2022 15:23:29
Reply #1

EmfDev

2131 Posts

Posted - 12/05/2022 :  12:00:53  Show Profile  Reply with Quote
Hi caussade, it may have a defective real time clock chip or had a wrong oscillator. Try to contact support for more options.
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Reply #2

caussade

5 Posts

Posted - 12/05/2022 :  14:15:12  Show Profile  Reply with Quote
I'm grateful for your reply, EmfDev. Like you say, there could be faulty hardware. I took your suggestion and decided to contact support, in order to seek a solution. Thanks again, EmfDev!
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Reply #3

caussade

5 Posts

Posted - 12/16/2022 :  16:17:35  Show Profile  Reply with Quote
I just wanted to post a quick update. The support team wrote to me suggesting that I send back the unit for a replacement. I have accepted the offer and hopefully this will resolve the issue. Will write back once again when the unit arrives, to close the post.
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Reply #4

caussade

5 Posts

Posted - 12/28/2022 :  15:23:09  Show Profile  Reply with Quote
Another quick update. I just got a replacement unit for my GMC-300E+ and now everything seems to be working fine. I am grateful for the help provided in this forum, and hopefully will be able to assist others in the future.
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Reply #5

EmfDev

2131 Posts

Posted - 12/29/2022 :  17:00:46  Show Profile  Reply with Quote
Hi caussade, thank you for the update, please let us know or email support if you encounter any problems.
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Reply #6

caussade

5 Posts

Posted - 12/31/2022 :  16:37:11  Show Profile  Reply with Quote
Thanks, EmfDev! I'll sure do.
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