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kdsnake69
Georgia
5 Posts |
 Posted - 04/18/2020 : 02:31:01
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Has anybody else experienced this with 500+? Lately when I turn it on, it goes crazy. I have to turn it off, remove the battery, put it back in, and then it works. Alternatively, I have to turn it off/on again several times until it starts to work properly.
https://www.youtube.com/watch?v=Gg9gyBdwg2E |
Edited by - kdsnake69 on 04/18/2020 02:32:01
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| Reply #1
EmfDev
2250 Posts |
Posted - 04/20/2020 : 09:28:21
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| Hi kdsnake69, are you able to open the case and check the contacting on the tubes? It can be because there is a bad contact on the terminals. |
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| Reply #2
kdsnake69
Georgia
5 Posts |
Posted - 04/21/2020 : 03:59:03
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| Hi, I opened the case and contact is firm and clean. Issue still persists. |
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| Reply #3
EmfDev
2250 Posts |
Posted - 04/21/2020 : 11:38:33
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Hmm can you try to push the tube a little bit just to move the contact? If there's still the problem then we may need to ask support for the warranty.
Also can you try to turn off tube 2 to check if it is tube 1 or 2 problem? |
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| Reply #4
kdsnake69
Georgia
5 Posts |
Posted - 04/22/2020 : 12:28:47
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| That did it! It's the larger tube. I moved both of them a bit, but nothing changed. Then I loosened a contact on the smaller tube, but problem still was there. So I tightened it and loosened contact on larger tube. Problem went away, but came back when I tightened the contact on the large tube again. |
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| Reply #5
EmfDev
2250 Posts |
Posted - 04/22/2020 : 15:02:11
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| Ohh I see. Just try to loosen it or just remove the ziptie too see if the noise is permanently removed. |
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| Reply #6
kdsnake69
Georgia
5 Posts |
Posted - 04/23/2020 : 02:18:45
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| That time I loosened contacts to the point where it didn't touch tubes at all. That's how the problem went away. |
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| Reply #7
EmfDev
2250 Posts |
Posted - 04/23/2020 : 08:54:14
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If it is the big tube problem. I think you need to email support for the warranty of the device. Let them know that it has a tube problem.
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| Reply #8
kdsnake69
Georgia
5 Posts |
Posted - 04/24/2020 : 04:56:34
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| Thank you for everything! I figured it out. I've disabled the Tube 2 through settings and now it works just fine. |
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| Reply #9
EmfDev
2250 Posts |
Posted - 04/24/2020 : 09:02:42
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| Oh I thought the problem is with the large tube. That is weird. |
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Topic |
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Faulty count with 500+
