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Wired
7 Posts |
 Posted - 07/14/2019 : 22:46:17
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The unit works fine , I did a mistake - checked with support guys for a new firmware, got and burn it and now my detector is partially dead.
It's powering on , after a logo appearing the screen turns blank.
My Emails to support answered only once in 24 Hours.
Maybe, some body here, faced this blank screen issue ?
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| Reply #1
Geo-Johnny
Austria
161 Posts |
Posted - 07/14/2019 : 23:55:54
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| Which revision of firmware update did you get? Maybe you can send me the update via email, then I could test it? j.p.s (at) gmx.at |
Geiger Counters: GMC320+V5 & GMC500+
Geiger Tubes: M4011; SI-3BG; SBT-9; LND712; SBM-20 |
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| Reply #2
Wired
7 Posts |
Posted - 07/15/2019 : 01:08:11
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I've got 5.17 FW version.
Sure I can.
- the link removed - |
Edited by - Wired on 07/15/2019 10:26:21 |
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| Reply #3
Geo-Johnny
Austria
161 Posts |
Posted - 07/15/2019 : 01:48:25
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Oops, maybe this is a wrong firmware? Because the last version is Re5.51.
I will come later again |
Geiger Counters: GMC320+V5 & GMC500+
Geiger Tubes: M4011; SI-3BG; SBT-9; LND712; SBM-20 |
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| Reply #4
Geo-Johnny
Austria
161 Posts |
Posted - 07/15/2019 : 03:01:38
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So, i am back again.
You are right, it is v5.17 FW.
So, i do no want test it on my device, because my FW version is newer.
I think you must connact the support again. Maybe they give you an old link, or wrong link, or this FW is for the GMC-320 without the (+)plus?
You can try to make the update again, but i think it would not help. |
Geiger Counters: GMC320+V5 & GMC500+
Geiger Tubes: M4011; SI-3BG; SBT-9; LND712; SBM-20 |
Edited by - Geo-Johnny on 07/15/2019 03:02:26 |
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| Reply #5
Wired
7 Posts |
Posted - 07/15/2019 : 03:20:25
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| Geo-Johnny - Thank You |
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| Reply #6
EmfDev
2250 Posts |
Posted - 07/15/2019 : 09:13:01
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Hi Wired and Geo-Johnny, the firmware won't work on other devices because the serial numbers won't match.
Wired, may I ask when did you purchase your 320+V5? |
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| Reply #7
Wired
7 Posts |
Posted - 07/15/2019 : 09:26:19
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quote:
Originally posted by EmfDev
Hi Wired and Geo-Johnny, the firmware won't work on other devices because the serial numbers won't match.
Wired, may I ask when did you purchase your 320+V5?
Purchased from Amazon on May-9-2018 .
In the meantime John from GQ support trying to assist me with this issue trough Email .
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| Reply #8
EmfDev
2250 Posts |
Posted - 07/15/2019 : 09:37:11
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| I see, they'll send you another firmware to try. |
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| Reply #9
EmfDev
2250 Posts |
Posted - 07/15/2019 : 09:41:12
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| @Wired, please remove the link for your firmware. It's only specific for you unit and won't work on others. |
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| Reply #10
Geo-Johnny
Austria
161 Posts |
Posted - 07/15/2019 : 09:45:31
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| Please keep me informed. I'm interested in whether the device returns to life. |
Geiger Counters: GMC320+V5 & GMC500+
Geiger Tubes: M4011; SI-3BG; SBT-9; LND712; SBM-20 |
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| Reply #11
Wired
7 Posts |
Posted - 07/15/2019 : 10:30:14
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quote:
Originally posted by EmfDev
@Wired, please remove the link for your firmware. It's only specific for you unit and won't work on others.
Done |
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| Reply #12
Wired
7 Posts |
Posted - 07/15/2019 : 10:31:22
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quote:
Originally posted by Geo-Johnny
Please keep me informed. I'm interested in whether the device returns to life.
Of course, thanx for trying to help |
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| Reply #13
Wired
7 Posts |
Posted - 07/15/2019 : 10:45:42
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This issue was solved by GQ support team by "cooking" a new firmware from some parameters I provided ,
by they request .
@Geo-Johnny - my new firmware is 5.17 |
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| Reply #14
Geo-Johnny
Austria
161 Posts |
Posted - 07/15/2019 : 12:07:47
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| Ok, thanks for the information and congratulations to the support that your device works again. Now we know that it depends on the production period and the serial number, even if the devices have the same type. Interesting, but the guys from the forum and the support are great. Luckily I did not try your firmware to my device. We now know what to do for the future. |
Geiger Counters: GMC320+V5 & GMC500+
Geiger Tubes: M4011; SI-3BG; SBT-9; LND712; SBM-20 |
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Topic |
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GMC-320 V5 plus . Blank screen after a FW upgrade
