GQ Electronics Technical Support Forum Active Users: / Visits Today:
Highest Active Users:
GQ Electronics Technical Support Forum
Home | Profile | Register | Active Topics | Members | Search | FAQ
Username:
Password:
Save Password
Forgot your Password?

 All Forums
 GQ Electronics Forums
 1.Geiger Counter World Map(www.GMCmap.com)
 New firmware 1.22 = very high CPM on gmcmap
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

Sonicmixmaster

USA
75 Posts

Posted - 07/30/2018 :  09:34:16  Show Profile  Reply with Quote
Real time data uploaded to gmcmap.com now is showing 2000+ CPM average versus 20+ CPM average prior to firmware 1.22 with firmware 1.14. Can you guys fix something and not break something else at the same time? Did you check your firmware before sending it to me? I am getting very frustrated by the level of incompetence in the support I have been getting for a $320 device. It's a decimal point in the code!!!!!!!!!! The very basics of mathematical calculations. You guys are really making yourself look like a joke of a company. Just look at my data in New Jersey on the map from the last 24 hours. You will see current data from my counter uploaded every 5 minutes. Its not GREEN and there were no nuclear disasters reported on the news. I'm seriously ready to return this to Amazon.
Reply #1

EmfDev

2260 Posts

Posted - 07/30/2018 :  10:29:23  Show Profile  Reply with Quote
Hi Sonicmixmaster, what is the actual reading on the device?
Go to Top of Page
Reply #2

Sonicmixmaster

USA
75 Posts

Posted - 07/30/2018 :  15:18:23  Show Profile  Reply with Quote
Readings on the device appear normal. Nothing changed with my computer. Updated firmware loaded yesterday and I started uploading live data today morning.
Go to Top of Page
Reply #3

EmfDev

2260 Posts

Posted - 07/30/2018 :  15:50:08  Show Profile  Reply with Quote
Sorry about that, we will definitely fix this as there was supposed to be only 1 change in the code(mac address).

Can I ask if you're using the software to upload the data? or The device WiFi?

Thanks

Edited by - EmfDev on 07/30/2018 15:50:29
Go to Top of Page
Reply #4

Sonicmixmaster

USA
75 Posts

Posted - 07/30/2018 :  17:43:40  Show Profile  Reply with Quote
I use software, your free software. WiFi is very weak from next room over so I don’t use it. And by the way that is another problem with this device. The WiFi on this unit is useless unless you use in same room. While at the same time I can go 4 houses down the street and still have my phone connected to same router. WiFi on this device is about as good as a few usb cables attached together.
Go to Top of Page
Reply #5

EmfDev

2260 Posts

Posted - 07/30/2018 :  20:04:56  Show Profile  Reply with Quote
The problem can be because of the software that's why it's showing wrong values. But we will fix it definitely.
The WiFi is there so that you don't need to connect to a computer when sending data to the server as long as it can detect the WiFi signal.
Go to Top of Page
Reply #6

Sonicmixmaster

USA
75 Posts

Posted - 07/30/2018 :  21:35:38  Show Profile  Reply with Quote
Ok lets fix it. You guys have many emails from me. Send the fix.
Go to Top of Page
Reply #7

EmfDev

2260 Posts

Posted - 07/31/2018 :  10:08:42  Show Profile  Reply with Quote
Thank you very much. You will receive the update from support.
Go to Top of Page
Reply #8

hiro

34 Posts

Posted - 07/31/2018 :  14:37:10  Show Profile  Reply with Quote
Also after the software update the email will calm down.
Thanks again for your patience.
Go to Top of Page
Reply #9

ZLM

1269 Posts

Posted - 07/31/2018 :  20:01:25  Show Profile  Reply with Quote
Try the new version Data Viewer:

http://www.gqelectronicsllc.com/downloads/download.asp?DownloadID=61
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
GQ Electronics Technical Support Forum © Copyright since 2011 Go To Top Of Page
Generated in 0.06 sec. Snitz's Forums 2000